Privacy Policy (NSW)
Last Updated: 28 November 2025
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, request a quote or use our plumbing services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
We may collect the following information when you contact us or use our website:
Your name
Phone number
Email address
Residential or business address
Details about your plumbing enquiry or job request
Any photos, videos or documents you upload for quoting
Website usage data (IP address, browser type, pages visited, cookies)
2. How We Collect Your Information
We collect your information when you:
Submit an online enquiry form
Request a quote
Call, email or message us
Interact with our website
Engage us for plumbing services
We may also collect information automatically through cookies or analytics tools.
3. Why We Collect Your Information
We collect your personal information to:
Provide plumbing services and respond to enquiries
Prepare quotes and invoices
Schedule and manage appointments
Improve our customer service
Maintain business records
Improve website performance and user experience
Comply with legal obligations
4. Disclosure of Personal Information
We may share your information with:
Licensed plumbers and contractors working with us
Third-party service providers (e.g., booking software, invoicing systems, email providers, website hosting)
Insurers or regulatory bodies if required by law
We do not sell or rent your personal information.
5. Storage and Security
We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification or disclosure.
This includes secure passwords, firewalls, encryption where possible, and restricted staff access.
Despite this, no data transmission over the internet can be guaranteed as completely secure.
6. Access and Correction
You may request access to the personal information we hold about you, or ask us to update or correct it.
To do this, contact us using the details below.
7. Website Cookies & Tracking
Our website may use cookies and tracking tools such as Google Analytics to understand how visitors use the site.
You can disable cookies in your browser settings, although it may affect site functionality.
8. Third-Party Links
Our website may link to external websites.
We are not responsible for the privacy practices of those sites.
9. How Long We Keep Your Information
We keep your personal information only for as long as necessary to meet business, legal or accounting requirements.
10. Making a Privacy Complaint
If you have concerns about how we handle your information, please contact us first so we can resolve the issue.
If you’re not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Contact Us
For questions, corrections or privacy concerns, contact us at:
Ausplumbing
Email: info@aus-plumbing.com.au